Why are we conducting this research?
The goal of our research is to understand how the new features in the app impact people’s experiences with the program and how they manage their diabetes. Your feedback will help us improve our program so that we can offer this to more people.
Any data we collect is protected. When using the data for research analysis, the identifying information you provide, including name and phone number, will only be used to contact you for this study. We will not sell or share your information.
What are the expectations of me as a participant?
Please continue using the app the same way you usually do. We ask that you provide feedback in the form of one to two online surveys within the next two weeks (so that would be by June 1, 2020 at the latest), and potentially one phone interview within the week after the survey.
The product feedback survey will take approximately 10 minutes to complete. We may also send a 5 minute survey to check-in with how things are going.
The phone interview will be up to 20-minutes.
All these invitations will be sent by SMS directly to your phone.
If you have any questions at any point in time, you can reach out to our Support team at firstname.lastname@example.org or (415) 887-2311
What are the benefits of participating?
- A $25 Amazon gift card will be sent via SMS within 1 business day to all participants who complete a Product Research survey.
- A $25 Amazon gift card will be sent via SMS within 1 business day to all participants who complete a Health Number Alert survey.
- A $50 Amazon gift card will be sent via SMS within 1 business day to all participants who complete a phone interview
- The opportunity to help build a revolutionary digital therapeutic product that will help others treat and in some cases reverse their Type 2 diabetes
Will this affect my access to the program?
Participation is completely voluntary. If you decide to be part of the study you can change your mind at any time and continue using the app.
Who will be looking at my feedback?
The feedback that you provide is invaluable to our team. It will help Better Therapeutics create a better product to help others treat and in some cases reverse their Type 2 diabetes. Your feedback will only be viewed by members of our Product or Care teams. They will not be shared with any other parties.