My monitor is not connecting to the App.
Is your phone Bluetooth on an connected?
Did you charge your device 2-4 hours prior to connecting and using it?
I’m getting an error on my meter, what do I do?
Are you seeing an error code? Let the Product Support team know and we can look into this for you!
What happens if I run out of lancets & test strips?
We will order you new supplies when you get low (e.g 14 test strips or less remaining).
How often should I calibrate my glucometer?
Once a month, use iHealth’s control solution to calibrate the meter.
What depth do I set my lancing device to?
Start with 4, then adjust as needed.
What if my device does no turn on or does not take a reading?!
If you are experiencing issues related to the device itself, you will need to get in contact with the iHealth Support team for further assistance.
Here is a list of ways to get in contact with iHealth, and resources from iHealth Support:
Fax: (650) 292-2222
Hours: Mon – Fri: 8:30AM – 5:30PM PT
Online iHealth Product Support